FAQ

We specialize in premium door and window hardware, particularly focusing on antique brass finishes and functional hardware pieces. Our product range includes:
– Antique brass cabinet and door handles (rose, backplate, cup style)
– Butt hinges (76mm/3 inch) for doors and windows
– Concealed and adjustable hinges (including Blum style)
– Window fittings (sliding sash window fittings)
– Bathroom locks and door bolts
– Various cabinet pull handles in antique brass and black finishes

Absolutely. We carefully select each antique brass piece to ensure authentic, high-quality finishes that develop a beautiful patina over time. Our hardware is perfect for period renovations or adding classic elegance to modern spaces.

While we don’t sell pre-packaged sets, our extensive antique brass collection allows you to create perfectly coordinated hardware packages. Many customers successfully match our door handles, hinges, and cabinet pulls for a cohesive look throughout their project.

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so timely communication is essential.

We ship globally, excluding some parts of Asia and remote regions. Our Baltimore-based operations allow for efficient processing and worldwide distribution through premium carriers.

We offer two reliable shipping methods:

Standard Shipping ($12.95 flat rate):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Recommended for most orders

Free Shipping (orders over $50):
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Ideal for larger orders where timing is flexible

Our warehouse team carefully prepares each shipment within 1-2 business days. You’ll receive tracking information once your order is dispatched.

Yes! All orders include global tracking. You’ll receive tracking information via email once your premium hardware is on its way.

We offer a 15-day return policy from the delivery date. If any item doesn’t meet your expectations, simply contact our customer service team at [email protected] to initiate the process.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.

We take great care in packaging each item, but if damage occurs, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

We occasionally offer promotions and discounts. Contractors, designers, and trade professionals working on large projects should contact us directly at [email protected] to discuss potential volume pricing.

Our hardware specialists are knowledgeable about both functional requirements and aesthetic considerations. Whether you’re working on a period renovation or modern build, we’re happy to advise on product selection. Contact us with your project details.