Last Updated: [Insert Date]

At Locks and Latches Store (“we,” “us,” or “our”), we understand that your privacy is as important as the security and quality of our premium door and window hardware. Just as we meticulously craft our antique brass finishes and precision hardware, we are equally committed to protecting your personal information with the highest standards of care.

1. Information We Collect

To provide you with our authentic hardware products and exceptional service, we may collect:

  • Personal Identification Information: Name, email address, phone number, and shipping/billing address when you place an order for our antique brass door handles or cabinet pulls.
  • Payment Information: Credit card details processed through our secure payment gateways (we do not store full credit card numbers).
  • Technical Data: IP address, browser type, device information, and website usage data to improve your shopping experience.
  • Communication Data: Correspondence when you contact us about our products like Blum style kitchen hinges or sliding sash window fittings.

2. How We Use Your Information

We use your data with the same precision we apply to selecting our hardware components:

  • To process and fulfill orders for our 76mm butt hinges or adjustable concealed hinges
  • To provide customer support for products like antique brass rose door handles
  • To improve our website and product offerings based on customer preferences
  • To send order confirmations and shipping notifications
  • To prevent fraud and enhance security, mirroring the protection our door bolts provide

3. Data Sharing and Disclosure

Like our concealed hinges that operate discreetly, we handle your data with discretion:

  • Service Providers: We may share information with trusted third parties who assist with payment processing (Visa, MasterCard, PayPal), shipping carriers, and IT services, all bound by confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, similar to how our bathroom locks comply with safety standards.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same reliability as our black iron cabinet pull handles:

  • All transactions are processed using PCI-DSS compliant systems with SSL encryption
  • Regular security audits and fraud monitoring systems
  • Limited employee access to personal data
  • Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

You have control over your information, just as you have choices in our hardware finishes:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request removal of your personal data under certain circumstances
  • Marketing Preferences: Opt-out of promotional communications
  • Complaints: Lodge concerns with relevant data protection authorities

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies with the same precision as our mortice door knobs:

  • Essential Cookies: Necessary for website functionality and checkout process
  • Analytics Cookies: Help us understand how customers interact with our site
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we ship our antique brass hardware worldwide (excluding parts of Asia and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our products and website are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically, just as we update our product lines with new antique brass finishes. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

For privacy-related inquiries, contact our Hardware Specialists:

Locks and Latches Store
3636 Beechwood Drive
Baltimore, US 21201
Email: [email protected]

Thank you for trusting Locks and Latches Store with your premium hardware needs and your personal information. We value your privacy as much as we value the craftsmanship in every antique brass hinge and handle we sell.