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Welcome to Locks and Latches Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website doorandwindowgear.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms in full.

1. Our Commitment to You

At Locks and Latches Store, we take pride in offering premium hardware solutions with the same precision we apply to our customer service. These terms outline our mutual responsibilities to ensure a smooth experience, whether you’re purchasing our antique brass door handles or Blum style kitchen hinges.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Misrepresent your identity or the intended use of purchased products

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our hardware products, including:

  • 76mm – 3 Inch Butt Hinges and window fittings
  • Adjustable Concealed Hinges
  • Antique Brass and Black Iron hardware collections
  • Bathroom locks and sliding sash window fittings

While we strive for accuracy, slight variations in antique brass finishes may occur due to the nature of the materials.

3.2 Custom Products

The following cannot be returned unless defective:

  • Custom-finished hardware (special order antique brass finishes)
  • Cut-to-size products (window fittings adjusted to specifications)
  • Opened packaging of bathroom locks (for hygiene reasons)

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you have the legal right to use your chosen payment method.

4.3 Pricing

All prices are in USD. While we verify prices regularly, errors may occasionally occur. If we discover an error in your order’s price, we will contact you before processing.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days)

5.2 Delivery Areas

We ship to most regions excluding Asia and certain remote areas. Delivery times are estimates only and not guaranteed.

5.3 Order Processing

Orders typically process within 1-2 business days. You will receive tracking information once your antique brass door handles or other hardware ships.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most products in original, unused condition with packaging intact. See our Returns Policy for details.

6.2 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Receive Return Authorization
  3. Ship items securely with RMA number visible
  4. Await inspection and processing (3-5 business days)

6.3 Refunds

Refunds are issued to the original payment method:

  • Credit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except for defective items.

7. Intellectual Property

All content on our website, including product descriptions, images, and our antique brass hardware designs, are our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Our hardware products are designed for specific applications. Proper installation is the customer’s responsibility. We are not liable for damages resulting from improper installation or use.

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or that all information will always be current and error-free.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or website is limited to the purchase price of the relevant products.

9. Governing Law

These terms are governed by the laws of Maryland, USA. Any disputes shall be resolved in the courts of Baltimore County.

10. Changes to These Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these terms or our hardware products:

Locks and Latches Store
3636 Beechwood Drive
Baltimore, US 21201
Email: [email protected]

Thank you for choosing Locks and Latches Store for your hardware needs. We value your trust as much as we value the craftsmanship of every antique brass finish in our collection.